Business process outsourcing and off-shoring (BPO&O) is a key growth industry globally amongst English-speaking countries, with South Africa positioned well to capitalise further on the BPO&O market as it is located almost in the same time zone as the UK. About two thirds of all call centres in South Africa are in Gauteng province. As the administrative as well as academic capital, the City’s knowledge and information industry is well-developed. In favour of the City building this sector further is its population’s high literacy rate, large concentration of financial and business services in the region, support of educational institutions and communication infrastructure, including broadband capacity and the ambitions of Tshwane to become a smart city.